In addition each key will be hidden from viewing until you select the “VIEW API KEY” button, at which time Helpshift will explicitly log who is on this page and viewed this specific API key. You can have multiple unique keys and control the access type which will allow you to manage access by multiple partners to your domain including the ability to explicitly restrict access when needed. You will see the API keys that are available under the ‘Rest APIs’ header. On this page you can manage your rate limit, partners webhooks and API keys. What If I Accidentally Delete an API Key?Īs a Helpshift Admin, you can manage your organizations API Keys by navigating to Settings > APIs (at the top). For more detailed steps and best practices, please see our Knowledge Base.Ħ. This guide is designed to help you manage your own API keys, including finding, generating, sharing, and deleting them. Passing Helpshift Issue information to internal tools like JIRA.Creating an Issue natively from a social media app like Facebook.Custom flagging or feedback mechanisms in your app, like designing a one-way feedback modal.You need Helpshift’s API to do the following: As an admin, you can safely manage these keys through the Helpshift Dashboard. API keys allow for the actual interaction and exchange of information to occur between multiple apps without having to provide personal information, such as passwords. Put simply, an API makes it possible for different apps to talk to one another. API stands for application programming interface.

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